Our Solution

Our services go beyond product sales and delivery. A team of highly-qualified biomedical services engineers is committed to assisting our customers in installations, repairs, regular maintenance, and other troubleshooting needs.

Quality Control

We always keep our high-quality products & services checked. Our experts always check every unit that enters the warehouse. Before delivering it to our customer, the experts recheck the unit.

Installation

Even before the installation process take place, we are already engaged with the customers. We provide pre-installation consultation and project management for each unit such as MRI and CT Scan machines. We deliver technical consultation for our customers who need further information about the tools. Our experts will help to adjust your needs for tool installation.

Performance Maintenance and Troubleshooting

We care about customer needs in repairing every damage. At idsMED, our experts will check and perform routine maintenance for each guaranteed unit. We also provide accessories, software updates, and support equipment to maximize the performance of each unit.

After Sales Service

At idsMED, we realize customer needs in after-sales services. We provide full maintenance of each unit, extended warranty, and spare part availability. Therefore, we can give comfort and easiness to our customers.